Technical Support

1. Rapid Response Service

We understand that equipment downtime is critical to your productivity. Our technical team is available via phone, email, and WhatsApp. Our engineers prioritize every request, providing immediate technical guidance and effective solutions to restore your operations as quickly as possible.

2. Remote Technical Support & Diagnostics

Our specialists leverage digital tools to provide comprehensive remote assistance:

• Real-time Collaboration: Support via video conferencing and instant messaging.

• Remote CNC Connection: With customer authorization, we can remotely access the CNC system to monitor operational status, analyze alarm history, and perform remote debugging.

• Scope of Support: CNC troubleshooting, parameter configuration, software upgrades, and bending process optimization.

3. On-site Global Service Network

LVD-CNC boasts a highly experienced international engineering team. With localized service centers in Russia, Romania, Brazil, and Vietnam, we provide rapid on-site support worldwide.

• Service Highlights: Equipment installation and commissioning, comprehensive mechanical/electrical/hydraulic inspections, precision calibration, and performance tuning.

4. Comprehensive Technical Documentation

We provide a full suite of technical resources to empower users in operation and maintenance:

• Operation Manuals: Step-by-step guides for daily usage.

• CNC System Manuals: Detailed instructions for controller functions.

• Maintenance & Troubleshooting Guides: Proactive maintenance schedules and rapid fault-finding protocols.